David Read, PMP

Montreal, Quebec
Phone: 514.387.4945
Email: david.read@parcx.com

   SUMMARY

Extensive IT Service Management experience in various positions bring added value to projects and business clients.

   STRENGTHS

  • In-depth knowledge of Project Management, ITIL, Lean and Agile SCRUM best practices
  • Ability to turn Business concepts into technical deliverables
  • Significant experience in identifying and directing process redesign to better meet the Enterprise
  • Diverse experience managing resources and being a team player
  • Strong Customer Support and Services background
  • Broad experience in Education, Financial, Insurance, Telecommunications, Retail and Pharmaceutical Research industries

   PROFESSIONAL EXPERIENCE

ParcX Media Montreal, Quebec Project Manager January 2001 - Present
> Project Highlights - Managed projects resulting in operational improvements, building on best practice foundations resulting in increased market exposure
> Technical Environment – Initial analysis, risk assessment and business improvement modeling
> Methodology – Project Management, Lean and ITIL Service Design
> Activities – Determine the business needs to deliver pragmatic business results.
Kitco Metals Montreal, Quebec Business Analyst April 2011 - July 2011
> Project Highlights - Facilitated the preparation of several business cases for the further standardization of the accounting ERP system, purchase of a marketing-sales CRM and better inventory controls across departments.
> Technical Environment – Corrective and enhancement modeling techniques
> Methodology – Project Management and IIBA
> Activities – I was responsible to identify stakeholders, map current business processes, tools, needs and opportunities. The resulting business cases would assist in aligning the future projects with the organizational strategic goals.
TEKsystems Montreal, Quebec Business Analyst March 2009 – April 2011
> Project Highlights - Participated and managed several projects of various sizes and complexities. The project clients were Markel, CIGNA, Siemens, OfficeMax, Prudential, AIG Alico and Peabody Energy
> Technical Environment – Elicit and model business processes using in-house templates and Visio
> Methodology – Agile SCRUM and Kanban
> Activities – I was responsible for mapping workflow and initiating innovative business solution. I began each project by conducting working sessions with the primary stakeholders to map the current workflow, next build the business improvement processes, followed by peer and sponsor reviews and completed the circle by facilitating presentations with the cross-functional end-user, developer and management groups.
TEKsystems Montreal, Quebec Project Manger/Senior Team Lead January 2007 – February 2009
> Project Highlights - Contributed to the client’s product pipeline and vision. The client was Eli Lilly, Discovery and Research Campus
> Technical Environment – Managed application and system support documentation libraries. The applications included: Drug discovery, compound order management and shipping systems. The libraries include: Known error database, ECM Documentum and SharePoint sites.
> Methodology – ITIL Service Operations and Service Transition, including Change and Release Management.
> Activities – My role involved planning and management of the project deliverables within the constrains of a regulated pharmaceutical research environment. I managed the operational workflow, prioritized of tasks, as well as monitored the team performance.
TEKsystems Montreal, Quebec Project Manager/Senior Technical Writer September 2005 - December 2006
> Project Highlights- Participated in the transition of a new IT support service (4 developers, 1 tester, 1 business analyst). The client was Eli Lilly, Discovery and Research Campus
> Technical Environment – Legacy Discovery (early drug development phase) systems of various platforms and complexity, including a Supply Chain Management software systems.
> Methodology – ITIL Service Operations and Service Transition aligned to FDA compliance criteria.
> Activities – As a member of the pilot team, I was responsible for the mapping of the operational processes and streamlining service level improvements, documentation control and assisting with the application support and development.
Nordia Inc Montreal, Quebec Project Manager July 2003 - December 2004
> Project Highlights - Participated in the development of a new telecommunication service for the deaf and heard or hearing.
> Technical Environment – Telephony service built on a new platform requiring TTY and voice input/output capabilities with volume controls robust enough for a busy call centre environment.
> Methodology – Project Management
> Activities – Identified and modeled the RFP requirements into business workflow processes, met with the development and testing teams through-to the go-live stage, and built a comprehensive 20 day training package for the call centre representatives and trainers.
Webhelp Montreal, Quebec Production Support Specialist January 2002 - March 2003
> Project Highlights - Participated in the operational support of the web based services.
> Technical Environment – I was responsible for the continually uptime of the Oracle and SQL Server databases and web applications running on Unix servers.
> Methodology – ITIL Service Operations
> Activities – Monitored the server and network for event exceptions, fulfilled user requests and maintained news briefs on the client facing Dashboard.
Progiciel Marketing Montreal, Quebec Technical Writer November 2000 - September 2001
> Project Highlights - Participated in the creation of on-line support documentation and user guide
> Technical Environment – Used an HTML editor to write web and CSS pages.
> Methodology – Project Management
> Activities – Managed the company website and wrote a comprehensive user guide in conjunction with the release and marketing of the in-house Accounting and Time Management software package.
McGill University, Continuing Education Montreal, Quebec Instructor September 1997 - December 2000
> Project Highlights - Facilitated English as a Second language classes
> Technical Environment – Intermediate level
> Activities – Created and delivered articulate and effective oral presentations to adult classes, assessed skills and provided constructive feedback.
Ocean University Qingdao, Shandong Instructor September 1994 - June 1997
> Project Highlights - Facilitated English as a Foreign language classes
> Technical Environment – Intermediate and advance levels
> Activities – Created course materials and delivered effective presentations to various academic levels
Foreign Language Teacher Training College Nowy Sacz, Grodzki Ziemski Instructor September 1991 - June 1993
> Project Highlights - Facilitated English as a Foreign language, British and American history and geography classes
> Technical Environment – Advance level
> Activities – Created course materials and delivered effective presentations to student teachers

CERTIFICATIONS AND CONFERENCES

  • Scrum Alliance, , Certificated SCRUM Master (CSM) , January 2011
  • PMI, PMP Certificate , July, 2010
  • APM Group, ITIL V3 FOUNDATION , January 2009
  • Praxis Life Science, ABCs OF COMPUTER SYSTEM VALIDATION , April 2008

EDUCATION

  • O'Sullivan College , COMPUTER PROGRAMMER-ANALYST (AEC), September 1999 - November 2000
  • University of Windsor , BACHELOR OF ARTS (Psychology), September 1984 - May 1989

PROFESSIONAL AFFILIATION

  • Member of PMI, since June 2009
  • Member of IIBA, since February 2010

HOBBIES AND INTERESTS

  • Black & White darkroom development
  • Foley field recording and audio mixes
  • Practice the ukulele

Last updated: May 2012